Would ISO 9000 certification improve your product quality and sales but you don't know where to start?

Can't justify a full time person to work on your procedures and policies but you know the company can be more efficient?

Are tax breaks available but you can't "get around to them"?

Do you have a product idea but do not have the resources to bring it to market?

DCA can provide a complete turnkey program designed to allow your company to become ISO compliant very quickly. Using industry proven templates we will prepare a customized ISO 9001:2000 documentation suite tailored to your company's operation. Working with your organization we will develop the Quality Policy and Quality Manual. These documents will state your overall commitment to quality and outline your general approach to the requirements of ISO 9001:2000.

Once your Quality Manual is finalized and the work on customizing the procedures will begin. Each of the ISO 9001:2000 requirements will be reviewed to determine how they apply to your business. A specific procedure will be developed for each applicable requirement. Incorporating your detailed knowledge of your business practices will ensure that these procedures not only meet the ISO requirements but will also improve the operation.

The three towers of ISO procedures can be loosely grouped into Engineering, Production and Quality Assurance. Typical procedures for each group are shown below:

• Design Review Process
• Design Development Process
• Engineering Change Notification (ECN)
• Equipment Calibration and Traceability
• Document Control and Configuration Management

• Contract Reviews
• Purchasing Procedure
• Process Control Procedure
• Inspection and Testing Procedures
• Product Identification and Status Procedure
• Handling, Storage, Packing, Delivery and Preservation Procedure

• Quality Audits
• Statistical Techniques
• Corrective and Preventive Action Procedure
• Non-Conforming Material Reporting and Control

Once the procedures are in place, DCA will provide training on them and the internal auditing. After a brief shakedown period, during which you are accumulating supporting data, the system will be ready for an independent assessment by an ISO registrar.

The Scientific Research and Experimental Development (SR&ED) program is a federal tax incentive program to encourage Canadian businesses of all sizes and in all sectors to conduct research and development (R&D) in Canada that will lead to new, improved, or technologically advanced products or processes.

SR&ED provides investment tax credits for expenditures such as wages, materials, machinery, equipment, some overhead, and SR&ED contracts. DCA can provide the following SR&ED services:

• Identifying SR&ED potential: risk and technical uncertainty
• How to integrate SR&ED into your process with minimal overhead
• Painless SR&ED resource tracking and reporting
• Creating SR&ED technical reports

For more information see: http://www.cra-arc.gc.ca/taxcredit/sred/menu-e.html

The National Research Council's Industrial Research Assistance Program (IRAP) is an innovation assistance program for small and medium-sized Canadian enterprises (SMEs). IRAP provides Canadian SMEs with value-added technological and business advice, financial assistance and a range of other innovation assistance.

DCA can provide the following IRAP services:

• Identifying IRAP potential project/products
• Creation of the IRAP proposal
• IRAP monthly progress review and reporting

For more information see: http://irap-pari.nrc-cnrc.gc.ca/

With over 20 years of hardware and software product development experience DCA can create detailed estimates of the labour and materials for your projects. The estimating methodology will provide the framework for the Program Management Plan and the basis for Tracking and Oversight. Once the methodology has been established it can be reused as a template, and working example, for future projects. DCA can provide the following services:

• Level of Effort Estimates (LOE)
• Labour by discipline and skill/cost level
• Material Costs by project phase
• Translating LOE to a realistic timelines

Have a great idea but don't know how to present it? Is a dead line approaching or a business window closing? DCA can provide marketing and bid documentation in a timely manner:

• Technical and Commercial Proposals with professional supporting documents
• Technical presentations on your company's abilities and your product's capabilities
• The benefits of adopting industry standards: IEEE, ISO

Delegate the "computer stuff" that eats away at your productive time. As an independent contractor (we don't sell hardware or software) DCA can provide the following IT services:

• Determining your IT requirements and supporting structure
• Recommend IT supplier that fits your needs and budget
• Create documented backup procedures with offsite storage and independent restore verification
• Recommend ISP's, performance monitoring and POP3 administration for user accounts

It's never done until the paperwork is finished. DCA can provide all kinds of technical writing services such as:

• White Papers - you supply the data, we'll make it look good.
• Quick User's Guides
• Operation and Repair Manuals
• Training Guides - instructors and students